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Customer Services Officer

Department: Airport

Reports to: Supervisor  

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcome you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great Airline, you will be interacting with passengers with different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.  

Key Responsibilities:

  • Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
  • Deliver a seamless airport experience to our passengers from check-in to boarding
  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
  • Opportunities to assist some behind-the-scene operations tasks
  • Prepare flight related documentations to ensure safe and an on-time operations  

Requirements:

  • The permanent Hong Kong resident status 
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in spoken English and Cantonese. Mandarin is an advantage 
  • Flexibility to work on shift schedules (including overnight and weekend)  

Successful applicants will enjoy the following:

  • Roster based on a 5-day working week with flexible shift patterns
  • World-class training, coaching and support throughout your career
  • Opportunities to work across different teams in Hong Kong International Airport 
  • Comprehensive Insurance Scheme and Medical Coverage     
  • Staff and family concessional travel benefits  

Reminder to check email regularly as shortlisted candidates will receive invitations via email.

Closing in a month
Closing in a month
  • Job type:Graduate jobs
  • Disciplines:

    Accounting, Administration, Agriculture, Architecture, Actuary, Arts

    ...
  • Workrights:

    Hong Kong Permanent Resident, Hong

    ...
  • Locations:

    Hong Kong (Hong

    ...
  • Closing Date:31st Dec 2019, 3:59 pm

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