APAC - Singapore - Fulfillment, Service & Operations - Full Time Analyst 2019 profile banner profile banner

APAC - Singapore - Fulfillment, Service & Operations - Full Time Analyst 2019

What You Will Do

Operations:

  • Ensure all transactions are processed as quickly and accurately as possible, in accordance to the company’s internal policies and local regulations.
  • Manages operational risk to maximize operational control effectiveness and profitability, while minimizing risk. Proactively identify, debate, address and escalate any deviations / issues on immediate basis.
  • Works closely with business partners on complex transactions by providing professional operational solutions to achieve client satisfaction. 
  • Drive change initiatives for process optimization and system enhancement, as well as technical and operations changes.
  • Understand local regulatory environment and support various ad-hoc regulatory requirements and inspections. 
  • Ensures that the company delivers services and execution that meet market-leading standards.

Fulfillment & Service:

  • Engage in process improvement initiatives to enhance client experience. 
  • Proactively manage the day to day servicing enquiries of all assigned clients.
  • Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels.
  • Provide consistent service  and keep clients informed on status of all outstanding enquiries.
  • Liaise with local/overseas Bank’s Business Partner’s and Preferred Banking Partner’s at all levels.
  • Analyze monthly client enquiry statistics to identify trends and recurring issues.
  • Attend, prepare and drive internal/external client meetings and/or presentations.
  • Market Transaction Services initiatives, successes and strengths to new/existing clients.
  • Actively participate in client planning and RFP processes.
  • Participate in assigned local and/or regional projects as required.
  • Provide backup support to other Client Services Advisor and be a team player.
  • Constantly look for avenues of improvement- people, process, controls, customer service and strategic cost management initiatives.

Required Skills and Abilities

  • Final year undergraduate/master student.
  • Outstanding academic achievement.
  • Strong quantitative and analytical skills.
  • Effective verbal and written communication.
  • Being comfortable with change and adjust to changing demands and requirements.
  • Strong team player and client focused.
  • Demonstrate energy and drive.
  • Ability to demonstrate initiative and creative thinking.
  • Show a keen interest in the business you are applying to.
Closing in 5 days
Closing in 5 days
  • Job Type:Graduate jobs
  • Position Type:Full time
  • Citizenships:

  • Locations:

    Singapore (Singapore)

  • Closing Date:28th September 2018, 6:00 pm

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