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Helpdesk Support – Infrastructure Division


  • Provide 1st / 2nd level support, handle and process all in-coming service calls and email enquiries from user follows published guideline
  • Escalate unsolved service calls to appropriate resolution parties and keep track on all outstanding tickets for further follow-up
  • Handle general enquiries on usage of IT equipment, PC tools and corporate systems (i.e. email, intranet and internet services)
  • Troubleshoot hardware, software and system issues
  • Monitor and maintain server and network performance
  • Prepare daily / weekly / monthly statistics reports


  • Higher Diploma holder or above in Computer Studies or related fields
  • With 1-year experience in Helpdesk Service
  • General PC and technical support experience
  • Basic knowledge on Windows OS, MAC, Active Directory, Microsoft products
  • Good analytical, problem solving and organizing skills
  • Able to manage multiple tasks simultaneously and balance priorities
  • Fluent in both English and Cantonese
  • Shift duties or overnight shift is required
  • Fresh graduate will also be considered
  • Job type:Graduate jobs
  • Disciplines:

    Computer Science, Engineering Software, Information Systems,

  • Workrights:

    Hong Kong Student Visa, Hong

  • Locations:

    Hong Kong (Hong

  • Closing Date:31st Aug 2019, 3:59 pm


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