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Business Product Line Specialist

The Programme

In this role, you will have the opportunity to contribute to the success of our Tenant Debt Collections service. This service ensures our property managers have an easy to use, built-in, and streamlined feature to turn over delinquent past tenants to collections and recover lost revenue.

What you will Do

  • Master AppFolio’s Tenant Debt Collections feature and gain broad expertise across the product experience through formal onboarding and continued learning.
  • Gain a detailed knowledge of the debt collections industry as it relates to property managers.
  • Assist in managing the Tenant Debt Collections business to help maximize revenue and mitigate risk.
  • Drive improvements to AppFolio’s Tenant Debt Collections service by conducting customer research and building business cases for future product and service enhancements.
  • Partner and train cross-departmental teams on the service, including Marketing, Loyalty,
  • Sales, and Customer Success, to promote customer awareness, education, adoption, and recurring use of the service.
  • Assist in managing 3rd-party Client Service relationship to drive consistency and improvements in customer service, correspondence and overall client experience.
  • Educate new and prospective customers on how to use the service, as well as maximize the value of our Tenant Debt Collections service.
  • Manage pipeline of interested customers through to enablement and adoption.
  • Other duties and projects as assigned.

Required Skills and Abilities

  • BA/BS degree required.
  • Excellent written and verbal communication skills.
  • Exceptional customer service, including the ability to handle difficult conversations and overcome objections.
  • Proven success in building and maintaining excellent cross-group collaboration.
  • Experience managing multiple projects and delivering results.
  • Superior organization and time-management skills.
  • Ability to work in a fast paced environment while keeping a positive and curious attitude.
  • Strong analytical abilities.
  • Proficiency in word, excel, powerpoint, adobe, cloud-based tools, and Salesforce.
  • Job Type:Graduate jobs
  • Position Type:Full time
  • Citizenships:

  • Locations:

    United States

  • Closing Date:31st July 2018, 6:00 pm


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